New Digital Service Launched to Control Crowd at Masjid Al-Haram

The service enables visitors at the Grand Mosque to monitor crowd levels during tawaf and sa’i — two of the main rituals of Umrah — using color-coded indicators that show whether an area is light, moderate, or heavily congested.

Why It Was Built

The General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque said the tool is designed to spread visitor movement more evenly, cut waiting times, and keep foot traffic flowing smoothly.

It forms part of a wider set of smart services the authority runs using live data and modern technology.

Access and Availability

The service is live now and accessible through the authority’s official digital platform. It is expected to be most useful during busy Umrah seasons and high-attendance periods when the tawaf and sa’i areas see the highest volumes of worshippers.