New Online Transportation Service Launched for Hajj and Umrah Pilgrims at Saudi Arabia's Two Holy Mosques

The General Authority for the Care of the Two Holy Mosques launched a dedicated transport booking service on March 8, 2026 — giving Umrah pilgrims and visitors a direct, electronic way to arrange transportation from their hotels to the Grand Mosque in Makkah.

Previously, pilgrims requiring transportation assistance had to make their way to designated service points within the Grand Mosque courtyards — an added burden, particularly for elderly visitors, those with mobility challenges, or pilgrims unfamiliar with the layout of the area.

The new service removes that hurdle entirely. Through the unified transportation platform, a pilgrim can submit a request electronically from their hotel room.

An approved vehicle then arrives at their Hotel, ready to take them directly to the Grand Mosque (Masjid al Haram). No queuing, no navigating crowded courtyards, and no uncertainty about where to go.

The authority has structured the service around two clear ritual options and two route types, giving pilgrims flexibility based on their needs.

For rituals, pilgrims can choose between Tawaf only — the circumambulation of the Kaaba — or the complete Umrah, which includes both Tawaf and Sa’i, the walk between the hills of Safa and Marwa.

For routes, the first option is a one-way journey from the hotel to the Grand Mosque.

The second is a full escort service, where an authorised companion stays with the pilgrim throughout the entirety of their rituals and returns them safely to their hotel upon completion.

The service currently covers a number of hotels and facilities in the vicinity of the Grand Mosque, integrated into what the authority describes as a comprehensive service system designed to enhance the overall pilgrim experience in the central Makkah area.