Saudi Arabia's Special Metro Service ready for 2 million Hajj Pilgrims

Trains on the Al-Mashaaer Al-Mugaddassah Metro Line are expected to complete a total of 4,900 journeys, carrying up to 2 million passengers, in the space of just seven days during Hajj.

The metro, known in English as the Sacred Sites Train Line, is a high-capacity rail system in Makkah that operates for only seven days a year, during Hajj, as a shuttle service to take pilgrims to and from holy sites.

Offering insights on Monday into the transportation systems that will serve pilgrims, Saleh Al-Zuwaid, a spokesperson for the Ministry of Transport and Logistic Services, said comprehensive preparations have been taking place ahead of the annual pilgrimage across all travel sectors, including air, land, sea and logistics.

The spokespersons reaffirmed their commitment to providing the best possible services and encouraged pilgrims to adhere to official guidelines designed to enhance their experiences and ensure their safety (Supplied). “So far, 3,314 flights from 238 destinations in 71 countries, via 62 air carriers, have arrived in the Kingdom,” he said.

There has been a 75 percent increase in the number of trips on Haramain High Speed Railway, compared with last year, he added, and a “Hajj without Luggage” initiative allows pilgrims arriving in Saudi Arabia to travel to Makkah by train while their luggage is transported separately for convenience.

In addition, more than 25,000 buses have been provided to ensure the safe and comfortable movement of pilgrims, backed by an extensive inspections process, he said.

The latest technology, including artificial intelligence, is also being deployed to enhance transportation, Al-Zuwaid said. A fleet of vehicles equipped with AI is scanning the Kingdom’s roads, from arrival ports to the holy sites, to help improve safety and ensure necessary maintenance is carried out. This year, these advanced technologies have helped to maintain 7,400 kilometers of roads leading to the holy sites.

Detailing advances in digital infrastructure, Saad Al-Shanbari, a spokesperson for Hajj communications and technology, said that 4G and 5G coverage in Makkah, Madinah and at the holy sites now exceeds 99 percent, with significant increases in internet speeds.

More than 10,500 Wi-Fi access points have been installed to enrich the digital experience for pilgrims, he added, and AI-powered crowd-management and specialized communication systems have been implemented in collaboration with Aramco Digital, to help ensure a reliable digital experience throughout Hajj season.

The spokespersons reaffirmed their commitment to providing the best possible services and encouraged pilgrims to adhere to official guidelines designed to enhance their experiences and ensure their safety. Hajj begins on Wednesday, June 4, and will continue until Monday, June 9.